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Personalized Consumer Services

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Build an omni-channel member data bank, empower the front-line smart retailers

 

Create a unique clientling marketing scene for brand

 

If you are facing…

Members scattered in diffident channels, such as self-wired stores, its own micro-mall, its own official website, third-party EC and other channels

 

Groups or brands are shifting operation strategy from a “merchandise-centric” approach to a “customer -centric”

 

Multity sub-brands of groups plan to realize membership data pass, point pass, marketing pass

 

Pain points

Member data separated in multi-channels is difficult to integrate and clean and cannot demonstrate a unified member view

 

Member data cannot be effectively integrated with “merchandise” and “store” data

 

Sales activities with the experience of people cannot use data to effectively guide marketing strategy

 

Difficulties in effectively reaching members, low conversion rate after reaching.

 

Solutions

Build private member data bank

Combined with the capabilities of FansForce, integrate first-party and third-party omnichannel member data of group/brand, automatically achieve data cleaning and labeling of member data, provide 360° membership view for brands and empower front-line staff provide personalized customer services data insights

 

Custom exclusive member rights system

Based on brand characteristics and its own attributes to build a standardized member rights and benefits system for the customers to achieve multi-brand membership level pass, points pass, equity pass.

 

Enable precision scene-based marketing activities

Based on the consumer tagging system and grouping system, combined with use portrait and scenes to provide personalized clientling marketing activities.

 

Build fully deep relationship with consumers for smart retail

Combined with smart mobile POS, enterprise WeChat, mini programs, its own APP, third-party EC, social platform and other channels, more effective and highly convertible reach members.

 

Flexible front-end apps delivery brand new experience to users

Upgrade the official accounts, for the brand quick landing points mall, micro-mall, micro-membership and smart guide end applications and other front-end tools, and constantly UP members’ consumption experience.

 

Value

Create a “unified channel” central bank for the membership management

 

Create a “smart” clientling marketing center

 

Create a ”interact” platform for membership management

Find out how FansForce help PEACEBIRD, Agnes b and other clients to delivery personalized customer services successfully

Learn more >Free consultation >

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