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Shop assistant

Challenges

  • Only provide same services to consumer, cannot delivery personalized service for the consumer due to shop assistant lack of knowing consumer
  • Lack of effective devices such as checking inventory to the cash register during serve customer
  • Every monthly account inventory needs to borrow equipment, overnight check inventory and the data is still not accurate
  • Lack of effective channels for one-on-one communication and service after customers leave the store
 

Solutions

Personalized services

360° consumer view with member groupings and tag system to power precision services  

Tool empowerment

Empower shop assistant delivery convenient customer service tools by mini programs and APP (access inventory, member inquiries)  

Mobile and efficient shop helper

Use fragmented time to complete complex store processing with mobilized devices (counting, dispatch and delivery goods, etc.)  

Multi-touch points connect to customers

Build one-to-one connections with consumers and enterprise WeChat mini program to provide personalized service and enable efficient out-of-store to reach out consumers through collocation devices such as recommendations.  

Value

  • Personalized membership services to realize precise recommendations and precipitation of membership data
  • Effective devices for member service to serve customers at anytime, anywhere and enhance customer experience
  • Mobilized collaborative and efficient store management and shop assistants have more time to serve customers
  • Shop assistant use enterprise Wechat provide continuation services after customer leave stores
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