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Convergence of omni-channel for 360° consumer view to a provide personalized and service-oriented clienteling

Integration of Omni-Channel Member Assets

Fast Deploy in New Retail Scenarios

Easily dock to Ali Pass, JD, WeChat and other member operation scenarios through a standardized data models and APIs, precipitate brand membership data, manage decentralized member data assets of an enterprise on a unified basis and build a private brand flow.

Centralized Member Benefits Management

Integrate multi-brand and multi-channel member ID, benefits and credit systems within a brand enterprise in a unified manner to provide flexible and diverse membership system settings.

Linked-up all touch points

Linking to unified membership

Enhance member connectivity and strengthen brand loyalty through online (both self-owned and platform touch points) and offline (self-owned touch points) business channels including shopping guide social platforms, taking into account all interactive scenarios in a full cycle of service.

Upgrade Service Experiences

With the help of full chain capability, upgrade experience in brand member service, provide members with on-line, real-time and personalized service to enhance their loyalty.

Create a precise marketing system for enterprises

Accurate portraits of members

Collect real-time consumer data and obtain accurate user’s portrait information by multi-dimensional consumer tagging system such as face-to-face labels, automatic labels, manual labels etc.

Personalized Services

Preset best practices from member operation and provide thousands of flexible combinations to refine management of different members and thus achieve personalized marketing by connecting with members' life cycle or with the merchandise promotion activities.

Membership Management driven by Data

Provide members' real-time transaction data, behavioral data and activity data. Merchandise data provides members with operational insight from different levels, such as headquarters, markets, stores and shop assistant.

[Super Store] Integrated Management

Seamless integration with ShopForce can support smooth convergence of in-store and out-of-store member scenarios, avoid the separation of membership operation from store operation and realize the organic integration of member and store operation.

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